3- No news is good news with this setup, but you still need to subtly monitor the customer's satisfaction.

4. At all times see if you can add to the products that are being sent until further notice.

Rating: 5/5

Plan Future Purchases

If you have a product that is being constantly updated, why not help your customers out and plan their future purchases with them? For example, a computer store could make a date to call them in 12 months to discuss an upgrade. A car dealer could let the customer know of the time line for releases of future models, and make a tentative rough time to call.

Hints and Tips:

1. Ask up front to arrange a follow-up call when it's time for an upgrade.

2. In the time between the call and follow-up, keep in contact so no one else invades your turf.

Rating: 4/5

Offer on Next Purchase

Can be risky, as the customer may come to expect something for nothing every time and you will end up never getting full price for your service. If you're having trouble bringing people back, though, it can be a good idea. Simply giving them a gift check to spend with you next time they come back can work wonders, as can a Buy before this date and I'll give you this deal.

Hints and Tips:

1. Make sure you can afford to make the offer.

2. It should only be used if stock is moving very slowly.

3- You don't need big gifts or discounts, just a little sweetener should do. Rating: 4/5 133